We believe the following aspects are key in building customer excellence
Laying the foundation to building customer excellence by choosing your target market vis a vis your offering and value you deliver, making hard choices on who you do not target as well as who you target.
CUSTOMER INSIGHT (CX)
Strong understanding of your customers’ expectations with importance and performance levels leading to clear priorities in development of your customer experience further.
Ability to identify your customer’s buying behavior and capability to match that with appropriate sales strategies, tactics and activities.
Deploying optimum levels of effort across various types of customers and prospects to target optimal set of prospects.
KEY ACCOUNT MANAGEMENT
Acquire, retain and grow select accounts and the wallet share they allocate to your offerings.
SYSTEMATIC SALES MANAGEMENT
Actively enabling your sales people to do their work in the best way through focusing on identifying and measuring the critical activities and performing coaching conversations in a systematic rhythm.
CUSTOMER EXPERIENCE (CX)
The set of key activities that deliver the best experience in the most important interactions between you and your customer, based on clear customer insight.
REINFORCING & DATA DRIVEN COACHING
Ensuring the skills and capabilities you invest in and provide for your personnel actually will be used and turn into results.
SALES FUNNEL MANAGEMENT
According to research, many companies do not take full advantage of the sales funnel and its benefits. Good sales funnel management leads to higher conversion, a decrease in bottle necks, shorter sales cycles and therefore to more sales.