What do we do?

Growth Agency IHME is a management consultancy. Our specialty is building excellence in leadership and customer operations. Our vision is to help companies build winning customer operations from sales strategies through customer experience to customer success. We believe that the seeds of success lie in setting bold goals, empowering people and reinforcing change.

Leadership Excellence

Leadership Excellence

Change is guaranteed and constant. To succeed and flourish in today’s business environment a leader cannot only react but has to be capable to predict change and plan for it. Proactively. Envisioning the future, showing direction, engaging the team and building accountability are the key things a leader has to take care of.

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Customer Excellence

Customer Excellence

Customer excellence builds from smooth co-operation between customer interfacing employees and their collaboration with the customer in all key touchpoints. It is the combination of crystal clear customer & sales strategy, solid customer insight, matching actions with customer behaviors, systematic management with data driven coaching and customer success.

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Leadership Excellence

We believe the following aspects are key in building leadership excellence

CUSTOMER FOCUSED STRATEGY

CUSTOMER FOCUSED STRATEGY

Way of developing a plan that emphasizes the needs and expectations of our customers but also recognizes that the value of some customers is bigger than the others and plan to act accordingly.

ENGAGING THE TEAM

ENGAGING THE TEAM

This is about giving your team direction and freedom to be extraordinary and enabling high level of employee engagement.. Leaders need to understand the individuals and their styles in the team and then adjust their messages accordingly.

PERFORMANCE MANAGEMENT

PERFORMANCE MANAGEMENT

How to establish performance goals and identify performance standards, capability of creating SMART goals and leading using constructive feedback and coaching. How to conduct an effective performance review.

CULTURE OF ACCOUNTABILITY

CULTURE OF ACCOUNTABILITY

Understanding the importance of personal accountability and how leverage that among the people in your team and organization. This is about getting done what you said you’d get done.

LEADING CHANGE

LEADING CHANGE

Understanding and being able to utilize the principles of successful change in organization and among individuals to smoothen the so often inevitable distraction.

EXCELLENT LEADER (INDIVIDUAL FOCUS)

EXCELLENT LEADER (INDIVIDUAL FOCUS)

Reflect and learn about yourself, coaching and mentoring. Understanding the role of successful leader and how to build trust in the workplace.

Customer Excellence

We believe the following aspects are key in building customer excellence

SALES STRATEGY

SALES STRATEGY

Laying the foundation to building customer excellence by choosing your target market vis a vis your offering and value you deliver, making hard choices on who you do not target as well as who you target.

CUSTOMER INSIGHT (CX)

CUSTOMER INSIGHT (CX)

Strong understanding of your customers’ expectations with importance and performance levels leading to clear priorities in development of your customer experience further.

SYSTEMATIC SALES MANAGEMENT

SYSTEMATIC SALES MANAGEMENT

Actively enabling your sales people to do their work in the best way through focusing on identifying and measuring the critical activities and performing coaching conversations in a systematic rhythm.

AGILE SALES

AGILE SALES

Ability to identify your customer’s buying behavior and capability to match that with appropriate sales strategies, tactics and activities.

SALES FUNNEL MANAGEMENT

SALES FUNNEL MANAGEMENT

According to research, many companies do not take full advantage of the sales funnel and its benefits. Good sales funnel management leads to higher conversion, a decrease in bottle necks, shorter sales cycles and therefore to more sales.

REINFORCING & DATA DRIVEN COACHING

REINFORCING & DATA DRIVEN COACHING

Ensuring the skills and capabilities you invest in and provide for your personnel actually will be used and turn into results.

TERRITORY MANAGEMENT

TERRITORY MANAGEMENT

Deploying optimum levels of effort across various types of customers and prospects to target optimal set of prospects.

KEY ACCOUNT MANAGEMENT

KEY ACCOUNT MANAGEMENT

Acquire, retain and grow select accounts and the wallet share they allocate to your offerings.

CUSTOMER EXPERIENCE (CX)

CUSTOMER EXPERIENCE (CX)

The set of key activities that deliver the best experience in the most important interactions between you and your customer, based on clear customer insight.

This is how we do it

Some of our clients

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About us

We help you deliver insight to your customer and purpose to your employees

Our story began 2004 when the management consultancy Persona Nordic was founded. Throughout the years we have been involved in writing several business success stories, formed numerous partnerships and boldly renewed existing business models by using Persona Global’s international methods. However, 2018 it was our turn to rethink our business as well and  Growth Agency IHME was born.

All our consultants have years of experience in business and sales development and have dealt with exactly same issues as you are dealing with now. We understand the opportunities and possibilities of your business and tailor our services to fit specifically to your needs. This can mean several things – we can for example help you set and reach bold goals or coach your team so they can reach best results in their everyday work. Or maybe you just need someone to talk to about whatever is on your mind. Whatever the need might be, we will help you develop your business and leadership so that you, you team and company will make miracles happen every day! 

Our Team